Annual Maintenance Contracts

An annual maintenance contract — an AMC — is a written agreement, usually for twelve months, under which we schedule preventive servicing visits for the equipment listed in the contract and give you priority booking when something breaks between visits. One contract replaces repeated emergency calls with a planned calendar.

A SaharaCool contract typically includes scheduled AC servicing visits, filter, coil and drain care on every visit, refrigeration and cold-room checks for food businesses, priority breakdown booking and a visit log shared on WhatsApp after every attendance. Appliance cover for washers, dryers and fridges can be added for homes and staff housing.

We survey the property and count the equipment, agree the visit calendar with you, and then attend on schedule through the year. Between visits, contract customers message us on WhatsApp for priority breakdown slots, and any part that fails is quoted separately and approved by you before it is replaced.

The price is calculated from the survey — the number and type of units, the visit frequency agreed, and whether appliance or refrigeration cover is included. A villa, a restaurant and a warehouse do not share a generic price table, which is why the survey comes first and the contract price follows from it.

Message us on WhatsApp with the property type, its location and a rough count of AC units and any other equipment to be covered. We arrange the survey visit, then send the proposed calendar and contract price for your approval — no commitment is made before that.

For businesses it protects the things breakdowns put at risk — a restaurant cold chain, a clinic's documented maintenance, a building's shared systems. For villa owners it simply removes AC servicing from the list of things to remember, and scheduled care is how expensive failures are usually prevented.

A comprehensive contract bundles the scheduled servicing together with broader breakdown cover for the listed equipment, so more of the year's maintenance sits inside one agreement. The exact scope — which equipment and which parts — is written into the contract after the survey, so there is no ambiguity when a fault happens.

A basic contract covers the scheduled preventive visits and priority booking, with breakdown repairs and parts quoted separately as they arise. It suits smaller properties that want the discipline of a service calendar without the wider cover of a comprehensive agreement.